FAQs

Billing & Payment Questions

There are multiple payment options to fit your needs.

Web Portal

Mobile App

Telephone

Mail

A cashier’s check, money order or personal check along with your payment coupon in your monthly statement to our location:
150 N. Bartlett St., Medford, OR 97501

Fees are accrued on the account according to the stipulations of your contract. 

You can utilize the web payment portal or Driveway finance Corporation App to set up recurring payments, or simply complete the autopay set up form included with your welcome letter. Return the form to our office by mail at 150 N. Barlett St., Medford, OR 97501 or email at CustomerService@drivewayfinancecorp.com

If you are unable to make your contracted monthly installment payment, we are here to help!  Please contact our office to speak with a Driveway representative by dialing 855-723-2669, Option 3.

You can change your payment due date by as many as 20 days after your first installment has been satisfied.

Send your request to our office by mail at 150 N. Bartlett St., Medford, OR 97501 or email at CustomerService@drivewayfinancecorp.com.

If you would rather work with a Driveway representative dial 855-723-2669, Option 3.

Any returned or declined payment attempts will not be submitted for a second attempt. Please note that a return fee may be assessed to your account in an amount consistent with applicable state and federal laws.

Account Questions

Send your request to our office by mail at 150 N. Bartlett St., Medford, OR 97501 or email at CustomerService@drivewayfinancecorp.com.

If you would rather work with a Driveway representative or have questions regarding the documentation needed for processing your request dial 855-723-2669, Option 3.

A simple interest loan accrues interest daily from the day the contract is signed until the day the loan is paid in full. The interest is based on your loan balance and interest rate. When your principal balance decreases, your monthly interest amount decreases too. The loan is amortized so your monthly installment does not change for the life of the loan, but if payments are received late, there is the possibility of a larger-than-usual one-time payment due at the end of the loan (balloon payment). If you have more questions, we are here to help! Speak with a Driveway representative dial 855-723-2669, Option 3.

Driveway Finance Corporation does not currently offer refinancing options.

A Driveway team member can generate the payoff quote for your account and send the document to your email or mailing address per your request. Same day payoff information can be viewed in the online payment portal or the Driveway Finance Corporation app.

Please send your request to our office by mail at 150 N. Bartlett St., Medford, OR 97501 or email at CustomerService@drivewayfinancecorp.com.

If you would rather work with a Driveway representative dial 855-723-2669, Option 3.

A Driveway team member can generate the payment history for your account and send the document to your email or mailing address per your request.

Send your request to our office by mail at 150 N. Bartlett St., Medford, OR 97501 or email at CustomerService@drivewayfinancecorp.com.

If you would rather work with a Driveway representative dial 855-723-2669, Option 3

Online Payment Portal Questions

If you are a new user, you may need to verify your email address. Our system would have generated a verification email to the email address supplied during sign up. Please review your inbox and proceed per the verification link.

There may be multiple reasons your loan was unable to link to your portal account. If your loan has just been approved there is a period where the loan is being built into our management system. The portal will send a request to our Customer Service team to verify the loan information and link your loan to your Payix account.

If your loan is not linked within 3 business days of initiating the access, please contact our customer service team by dialing 855-723-2669, Option 3.

Mobile App Questions

If you have not yet downloaded and logged into the app:

  • First, download the mobile app and sign up with Facebook, Google Plus, or email and password.
  • Complete the enrollment information to create your account.
  • Accept the Terms and Conditions and Privacy Policy and tap the “Sign Up” button.
  • In the pop-up window, enter your Social Security Number, account number, and zip code.
  • Select the “Add Loan” button, and your account will be linked!

If you have logged into the app before and need to link a loan or additional loan:

  • Open the app. You will automatically enter the Home screen.
  • Swipe left from the home screen until you see a screen titled “Link Account” with a “plus sign” for you to add an account. (You may swipe multiple times if you have multiple accounts linked).
  • Tap the “plus sign.”
  • Enter your Social Security Number, account number, and zip code.
  • Select the “Add” button to finish linking your account.
  • Open the app. You will automatically enter the Home screen.
  • Tap the “Settings” icon on the top left of the mobile app’s home screen (the icon is a wheel).
  • In Settings are three tabs at the top of the screen: Accounts, Payments and Profile.
  • Swipe left twice to reach the “Profile” tab, or directly tap on “Profile.”
  • Select the information that needs editing.
  • Edit your info.
  • Tap the “Save” button to save your changes
  • Open the app. You will automatically enter the Home screen.
  • Tap the “Make a Payment” button.
  • Tap the “Select Payment Method” button.
  • Tap the “Add New Payment Method” button.
  • A window will pop up. Select what type of payment method you would like to add: Card or ACH.
  • For Card: Enter your name, card info, billing address, and billing zip code.
  • For ACH: Enter a bank nickname, the account type, your full name, the routing (ABA) number and the account number.
  • Tap the “Add” button to save your payment method.

To remove your account(s):

  • Open the app. You will automatically enter the Home screen.
  • Tap the “Settings” icon on the top left of the mobile app’s home screen (the icon is a wheel).
  • In Settings are three tabs at the top of the screen: Accounts, Payments and Profile.
  • You are automatically on the Accounts screen. Here you can see all your linked accounts.
  • Tap the three vertical dots in the top right corner of the account you want to delete.
  • Tap “Remove Account.”
  • Select either “yes” or “no” to remove or keep your account.

 

To remove a payment method:

  • Open the app. You will automatically enter the Home screen.
  • Tap the “Settings” icon on the top left of the mobile app’s home screen (the icon is a wheel).
  • In Settings are three tabs at the top of the screen: Accounts, Payments and Profile.
  • Swipe left once to reach the Payments tab, or directly tap on “Payments.”
  • Here you can see all the payment methods you have linked to the app.
  • Tap the three vertical dots in the top right corner of the payment method you want to delete.
  • Tap “Remove Card.”
  • Select either “yes” or “no” to remove or keep your payment method.
  • Open the app. You will automatically enter the Home screen.
  • Tap the “Make Payment” button on the Home Screen.
  • Tap the “Select Payment Method” to see your payment methods.
  • Select which card you would like to use for this payment.
  • Enter an amount you would like your payment to be.
  • Tap the “Make Payment” button.
  • You will receive a receipt if your payment was successful.
  • Open the app. You will automatically enter the Home screen.
  • Tap the “Schedule” tab at the bottom of your Home screen.
  • On this screen, you will see your name, account number and regular payment amount.
  • Tap the “Schedule a Payment” button.
  • Choose a payment method by tapping the “Select Payment Method” button and selecting a method.
  • Enter an amount you would like your scheduled payment to be.
  • *If applicable, select the payment frequency under “Repeat”.
  • Under “Schedule Date,” tap the small calendar icon on the right side of the screen.
  • Select the date you would like the payment to be made.
  • Tap the “Schedule a Payment” button.
  • Tap “View Schedule” or “Close.”
  • On your Home Screen, you will see a “Scheduled” stamp to the right of your name.
  • Open the app. You will automatically enter the Home screen.
  • Tap the “Schedule” tab at the bottom of your Home Screen.
  • On this screen, you will see your name, account number and regular payment amount.
  • Tap on the gray box that says “Payment Scheduled.”
  • At the top of this screen are three tabs: Scheduled, Completed and Cancelled.
  • You are automatically on the “Scheduled” screen where you will see your scheduled payments.
  • Tap the three vertical dots on the bottom right of the scheduled payment that you want to delete.
  • Select “Delete Schedule.”
  • Select either “yes” or “no” to delete or keep your scheduled payment.
  • Swipe left twice or directly tap on “Cancelled” to review your cancelled payments.
  • Open the app. You will automatically enter the Home screen.
  • Tap the “Receipts” tab at the bottom of your Home screen.
  • Find the receipt you would like to resend by scrolling down or filtering the list.
  • Tap the three vertical dots on the bottom right of the receipt you want to send.
  • Enter either an email address or mobile phone number you want to send the receipt to.
  • Tap the “Send Receipt” button.
  • Open the app. You will automatically enter the Home screen.
  • Tap the “Settings” icon on the top left of the mobile app’s home screen (the icon is a wheel).
  • In Settings are three tabs at the top of the screen: Accounts, Payments and Profile.
  • Swipe left twice to reach the Profile tab, or directly tap on “Profile.”
  • You will see your name, address, mobile number and email address(es).
  • Tap the “Change Password” button at the bottom of the Profile screen.
  • Type in your current password, a new password and then confirm (retype) your new password.
  • Tap the “Submit” button to change your password.
  • Open the app. You will automatically enter the Home screen.
  • Tap the “Settings” icon on the top left of the mobile app’s home screen (the icon is a wheel).
  • In Settings are three tabs at the top of the screen: Accounts, Payments and Profile.
  • Swipe left twice to reach the Profile tab, or directly tap on “Profile.”
  • You will see your name, address, mobile number and email address(es).
  • Tap the “Logout” button in red at the bottom of the Profile screen.
  • Select either “Logout” or “Don’t Logout” to officially exit or remain in the mobile app.

No, you will need additional information to link your account depending on where or how you downloaded the application.

If you downloaded the app by following a link that was texted to your mobile phone, you will require only two pieces of information. They are:

  • The mobile number we sent the link to
  • Last four digits of your Social Security number

If you downloaded the app from any other source, you will need five pieces of information to link your account. They are:

  • Mobile phone number
  • Full Social Security number
  • Account number
  • Zip code
  • Verification code we will send you once you have entered your mobile number while linking your account

Once that information has been submitted, your account will be linked. 

Your principal balance is displayed on the mobile app under the Loan Details section on the Home Page. You can also find out what your principal balance is by contacting our customer service department at 855-723-2669 or by email at CustomerService@drivewayfinancecorp.com

Insurance and Auto Accidents

Per your contract, proper insurance coverage must be maintained throughout the life of your loan even if the vehicle is not being driven. Proper insurance coverage typically includes the coverage of damages to your vehicle for a variety of possible scenarios and is sometimes referred to as “full coverage”. For more information about insurance requirements, please review your contract.

If your vehicle is damaged for any reason, including an accident, please contact your insurance company as soon as possible. It is important that a Driveway Finance approved repair shop is enlisted for the repair.

If your insurance company issues you a check for repairs, please mail us:

  • The check, endorsed to Driveway Finance Corporation
  • A copy of the insurance adjuster’s estimate
  • A copy of the itemized repair estimate or bill from the dealership or repair shop

Please remember to write your account number on the insurance check and all required documents before mailing to:

Driveway Finance Corporation

Attn: Insurance Dept

150 N Bartlett St

Medford, Or 97501

We will endorse the check to the dealership or repair shop and forward it to them upon completion of repairs. If we need additional information, we will contact you.

Our Insurance Specialists are here to help! Please call 1-855-723-2669 (option 5) Monday–Friday from 8 AM to 5:00 PM PST with your insurance company information and claim number. Please also advise your Insurance company’s assigned claim adjuster to call the Insurance Department regarding the claim.

Please review your contract to determine if you purchased guaranteed asset protection (GAP) insurance. GAP insurance may pay the difference between the value of the vehicle determined by your insurance company and your account balance. If you do not carry GAP insurance coverage, you will be responsible to pay any remaining account balance after a total loss.